Refund policy

In short: Cancel any time before we dispatch for a full refund. Because Semi is food, we can't take returns once it's delivered. If your order arrives damaged, defective or wrong, send us a photo within 48 hours and choose a replacement or a full refund. Refunds reach you in 3–4 working days.

1. Cancelling an order

You can cancel your order any time before it is dispatched. Email info@femi9energy.com or WhatsApp us on +91 93988 12441 with your order number. We'll confirm the cancellation and refund the full amount to your original payment method.

We usually dispatch within 24 hours on working days, so please write to us as soon as you can. Once an order has been dispatched, it can't be cancelled.

2. Returns

Semi is a food product, so for hygiene and food-safety reasons we can't accept returns of delivered orders, including opened or unopened packs.

3. Damaged, defective or wrong items

If your order arrives damaged, defective, tampered with, past its use-by date, or different from what you ordered:

  • Contact us within 48 hours of delivery on WhatsApp (+91 93988 12441) or at info@femi9energy.com.
  • Share your order number and a clear photo of the product and the packaging. An unboxing video helps us resolve it faster, but isn't required.
  • Once we've checked it, you can choose a free replacement or a full refund for the affected items.

We don't need you to send the product back.

4. The 3-month plan

The 3-month plan is a single upfront payment for 3 Monthly Packs, delivered one every 28 days. It does not renew automatically.

  • Pause: message us at any time and we'll pause your remaining deliveries until you're ready.
  • Cancel: message us at any time. We refund the boxes that haven't been dispatched yet. Boxes already delivered are charged at the one-time price of a Monthly Pack, and we refund the balance.

Example: you paid for the 3-month plan and have received 1 box. We charge that box at the one-time price and refund the rest of your payment.

5. How refunds are paid

Refunds go back to your original payment method through Razorpay. Once we process a refund, it usually reaches you within 3–4 working days. Your bank may take a little longer to show it.

6. Need help?

Email info@femi9energy.com or WhatsApp +91 93988 12441. For complaints, see our Grievance Officer details in the Contact information policy.

Last updated: 18 October 2026