Refund Policy
Can I cancel my order?
Yes, you may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To initiate a cancellation, please contact our customer service team at info@akarmaliving.in with your order number and “Cancellation Request” in the subject line. If eligible, a full refund will be issued to your original payment method within 7 working days.
Can I return a product?
Due to the nature of our items, returns are only accepted if the product has not been shipped. Once an order has been shipped, returns are not possible. We encourage you to carefully review your order before confirming it to ensure it meets your requirements.
What if my item is damaged or defective?
In the rare event that your item arrives damaged or defective, please contact us immediately at info@akarmaliving.in with a photo of the damaged or defective product. We will arrange for a replacement or offer a full refund.
How do I request a refund?
Refunds are possible in two cases.
Firstly, if the order has been cancelled within 24 hours of placement or before the product has been shipped. To initiate a cancellation, please contact our customer service team at info@akarmaliving.in with your order number and “Cancellation Request” in the subject line, and we will promptly process your refund to your original payment method within 7 working days.
Secondly, if the product you receive is tampered with or damaged, please contact us immediately at info@akarmaliving.in with a photo of the damaged or defective product. You can either choose to receive a replacement or choose to obtain a refund. Our aim is to ensure your satisfaction with our products and services.
How do I initiate a return or cancellation?
To initiate a return or cancellation, please contact our customer service team at info@akarmaliving.in with your order number and details. Our team will guide you through the process and provide you with the necessary instructions.
Where can I get more assistance?
For any further questions or assistance regarding our returns/refund/cancellation policy, please contact our customer service team at info@akarmaliving.in. We are here to help.